Privacy policy

Privacy Policy

Last Updated: [08/07/2026]

At [Elvanes], we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when you use our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our website.

1. Information We Collect

We may collect information that you provide directly to us when you browse our website, create an account, place an order, contact us, or subscribe to communications.

Personal Information

Depending on how you interact with [Elvanes], we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Account login information

  • Order and purchase history

  • Payment and transaction information

  • Customer service communications

  • Reviews, feedback, or other information you voluntarily provide

Payment information: We generally do not store your complete credit/debit card, UPI, or other payment credentials on our own servers. Payments may be processed securely through third-party payment providers, subject to their respective privacy policies.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser and device type

  • Operating system

  • Pages visited

  • Time spent on our website

  • Referring website or source

  • General usage and interaction information

  • Cookies and similar technologies

We use this information primarily to operate, maintain, secure, and improve our website.

2. How We Use Your Information

We may use the information we collect to:

  • Process and deliver your orders

  • Confirm purchases and payments

  • Provide customer support

  • Respond to questions and requests

  • Manage your account

  • Send order confirmations, shipping updates, and service-related communications

  • Improve our products, website, and services

  • Personalize your shopping experience

  • Detect and prevent fraud, abuse, and unauthorized activity

  • Maintain website security

  • Comply with applicable laws and legal requirements

  • Send promotional offers or marketing communications where permitted and, where required, with your consent

You may opt out of marketing communications at any time by following the unsubscribe instructions in the relevant communication or contacting us directly.

3. Cookies and Similar Technologies

[Elvanes] may use cookies, pixels, tags, and similar technologies to improve your experience.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies to:

  • Keep items in your shopping cart

  • Remember preferences

  • Maintain login sessions

  • Understand how visitors use our website

  • Improve website performance

  • Measure marketing effectiveness

  • Provide relevant advertising where applicable

  • Detect security issues and prevent fraud

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

4. Third-Party Services

We may work with trusted third-party service providers to operate our business. These may include:

  • E-commerce and website hosting providers

  • Payment processors

  • Shipping and delivery partners

  • Analytics providers

  • Marketing and advertising platforms

  • Customer support tools

  • Email and communication services

  • Fraud prevention and security services

These providers may process information on our behalf or independently according to their own privacy policies and applicable laws.

We do not sell your personal information simply for the purpose of allowing unrelated third parties to use it for their own purposes.

Third-party websites or services linked from our website may have their own privacy policies. We encourage you to review those policies before providing information to them.

5. Payment Information

When you make a purchase, your payment may be processed through a third-party payment gateway.

Your payment details may be transmitted directly to the payment provider through secure technology. [Elvanes] does not intentionally collect or store complete payment credentials such as your full card number, CVV, or payment PIN on our own systems.

Payment providers may collect and process information according to their own terms and privacy policies.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You are responsible for keeping any account passwords or login credentials confidential. If you believe your account or personal information has been compromised, please contact us immediately.

7. Sharing of Information

We may disclose personal information when reasonably necessary to:

  • Fulfil and deliver your orders

  • Process payments

  • Provide customer support

  • Operate and maintain our website

  • Prevent fraud or security threats

  • Comply with legal obligations

  • Respond to lawful requests from government authorities

  • Protect our rights, property, customers, or users

We only seek to share information that is reasonably necessary for the relevant purpose.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or regulatory obligations.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable Indian law, you may have rights regarding your personal information, including the ability to:

  • Request information about the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally permitted

  • Withdraw consent where processing is based on consent

  • Request information about how your personal data is processed

  • Opt out of promotional communications

  • Raise a concern or complaint regarding the handling of your personal information

Some requests may be subject to legal or contractual limitations.

To exercise your rights, contact us using the information provided in the Contact Us section below. We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our website is not intentionally designed to collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

11. International Data Transfers

Some of our service providers may process or store information outside India. Where this occurs, we will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data-protection requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.

Your continued use of our website after an updated Privacy Policy is posted may constitute acceptance of the updated policy to the extent permitted by applicable law.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Business/Store Name: [Elvanes]
Owner/Contact Person: [Mustak Ansari]
Email: [mustakprofessional03@gmail.com]
Location: [Hazaribag, Jharkhand, India]
Phone: [9608216802]

For privacy-related requests, please include “Privacy Request” in the subject line of your email so that we can process your request efficiently.

Important note for your store

This is a general privacy-policy template, not legal advice. Because you're operating an Indian e-commerce business, you should review the final version against the Digital Personal Data Protection Act, 2023 and applicable rules, as well as your actual Shopify/payment/shipping/marketing services, before publishing it. Also make sure your Terms & Conditions, Refund/Return Policy, and Shipping Policy match what your store actually does.