Terms of Service

Last Updated: [08/07/2026]

Welcome to [Elvanes]. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Account Terms

To create an account or place an order, you may be required to provide information such as your name, email address, phone number, billing address, and shipping address.

You agree to:

• Provide accurate and complete information.
• Keep your account information updated.
• Keep your login credentials confidential.
• Notify us if you believe your account has been accessed without authorization.
• Be responsible for activity conducted through your account.

You must be at least [18] years old, or use the website with the involvement of a parent or legal guardian where permitted by applicable law.

We reserve the right to suspend or terminate accounts that violate these Terms, provide false information, or are involved in fraudulent or abusive activity.

2. Pricing and Payment

All prices displayed on [Elvanes] are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, promotions, and product availability may change without prior notice. However, such changes will generally not affect an order that has already been accepted, except in cases of obvious pricing or listing errors.

Applicable taxes, shipping charges, and other fees will be displayed during checkout where applicable.

We accept the payment methods shown at checkout. Payments may be processed through third-party payment gateways.

By providing payment information, you confirm that you are authorized to use the selected payment method.

If a payment fails, is reversed, or cannot be verified, we may cancel or hold the relevant order until payment is successfully completed.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colors, sizes, and other information on our website are accurate.

However, colors may appear differently depending on your device or screen settings, and minor differences between product images and actual products may occur.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.

4. Order Acceptance

When you place an order, you will generally receive an order confirmation acknowledging that we have received your request.

Receipt of an order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, limit, or cancel an order for reasons including:

• Product availability
• Pricing or listing errors
• Payment problems
• Incorrect customer information
• Suspected fraud or unauthorized activity
• Shipping limitations
• Violation of these Terms

If we cancel an order after receiving payment, we will initiate an appropriate refund for the amount paid, subject to the applicable payment provider's processing procedures.

5. Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframe displayed on our website or communicated at checkout.

Our standard processing time is approximately [6] business days, unless otherwise stated for a particular product.

Delivery times may vary due to:

• Delivery location
• Product availability
• Courier delays
• Weather conditions
• Public holidays
• Government restrictions
• Natural disasters
• Other circumstances beyond our reasonable control

Once an order has been handed over to the shipping carrier, delivery is also subject to the carrier's processes and timelines.

Customers are responsible for providing a complete and accurate shipping address and contact information. We are not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

6. Returns and Refunds

Returns, replacements, exchanges, and refunds are subject to our [Return and Refund Policy].

Where applicable, customers may request a return within [6] days of receiving the product, provided the product meets the applicable return conditions.

Depending on the product, these conditions may include:

• The product being unused or in acceptable condition.
• Original packaging, tags, accessories, or documentation being included where applicable.
• Proof of purchase being provided.
• The request being submitted within the applicable return period.

Some products may be non-returnable or subject to specific return conditions where permitted by applicable law.

Once a return or refund is approved, refunds will generally be processed using the original payment method or another appropriate payment method.

Processing times may depend on the payment gateway or financial institution.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded under applicable Indian law.

7. Prohibited Uses

You agree not to use [Elvanes] for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not:

• Violate any applicable Indian law or regulation.
• Attempt to gain unauthorized access to our website, systems, or accounts.
• Introduce viruses, malware, or harmful code.
• Interfere with the operation or security of our website.
• Use automated tools to scrape or collect website information without permission.
• Place fraudulent or unauthorized orders.
• Attempt to exploit discounts, promotions, refunds, or other offers unfairly.
• Impersonate another person or organization.
• Copy or commercially exploit our website content without permission.
• Use our website in a manner that could harm our business, customers, or service providers.

We may restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

8. Intellectual Property

Unless otherwise stated, the content available on [Elvanes], including logos, trademarks, text, graphics, photographs, designs, website layouts, and other materials, is owned by or licensed to us.

You may use our website for personal and lawful shopping purposes.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

9. Third-Party Services

Our website may use third-party services, including payment gateways, shipping companies, analytics providers, advertising platforms, hosting providers, and customer-support services.

Your use of third-party services may also be subject to their respective terms and privacy policies.

We are not responsible for the independent actions, policies, or services of third parties.

10. Limitation of Liability

To the maximum extent permitted by applicable law, [Elvanes], its owners, employees, representatives, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural disasters, government actions, internet failures, technical failures, or other force majeure events.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law.

Where permitted by law, our total liability relating to a particular order will not exceed the amount actually paid by you for the product giving rise to the claim.

11. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and other mandatory legal requirements, disputes arising from these Terms or your use of [Elvanes] shall be subject to the jurisdiction of the courts located in [Hazaribag, Jharkhand, India].

Nothing in this section is intended to prevent a consumer from exercising any rights or remedies available under applicable Indian consumer-protection laws.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, technology, or applicable laws.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after updated Terms are posted may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

13. Contact Us

If you have questions, concerns, or requests regarding these Terms, please contact us:

Store Name: [Elvanes]
Owner/Contact Person: [Mustak Ansari]
Email: [mustakprofessional03@gmail.com]
Address: [Hazaribag, Jharkhand, India]
Phone: [PHONE NUMBER]
Customer Support Hours: [2 days]

For order-related questions, please include your order number where applicable