Refund policy
Last Updated: [08/07/2026]
At [Elvanes], we want you to shop with confidence. If you're not satisfied with your purchase, we're here to help.
1. Return Eligibility
You may request a return within [4 days] of receiving your order, provided the product:
- Is unused and in its original condition.
- Has its original packaging, tags, and accessories where applicable.
- Is accompanied by proof of purchase.
- Meets any product-specific return requirements.
2. Refunds
Once we receive and inspect the returned product, we will notify you whether your refund has been approved.
Approved refunds will be processed to your original payment method within [REFUND PROCESSING TIME]. Your bank or payment provider may require additional time to reflect the refund.
3. Exchanges
If you receive a defective, damaged, or incorrect product, we may offer a replacement or exchange where available. Contact us at [mustakprofessional03@gmail.com] as soon as possible after delivery.
4. Damaged or Defective Products
If your product arrives damaged or defective, please contact us within [2 days] and provide your order number and clear photos/videos of the product and packaging. We will review the issue and provide an appropriate solution.
5. Non-Returnable Items
Certain products may not be eligible for return, including [LIST NON-RETURNABLE ITEMS], unless they arrive damaged, defective, or incorrect.
6. Return Shipping Costs
For eligible returns due to a change of mind, [CUSTOMER WILL PAY RETURN SHIPPING / ELVANES WILL PROVIDE RETURN SHIPPING].
If the product is damaged, defective, or incorrect due to our error, [ELVANES WILL COVER THE RETURN SHIPPING COST], subject to verification.
7. Contact Us
To request a return, refund, or exchange, contact:
Email: [mustakprofessional03@gmail.com]
Order Number: Please include your order number in your message.
We aim to make the return process simple, fair, and transparent for every customer.